Every request owned, and on time.
Route tickets to the right store, department and person. Set a priority and Axus works out the reply-by and resolve-by times, counting only your business hours.
Every store.Every team.In sync.
Customer requests, stock and the people who handle them, in one calm workspace. From the shop floor to head office.
- Invite-only early access
- Web app
- iOS & Android
- In-store kiosk
A request from the kiosk, handled in seconds.
One workspace for
- Tickets
- Inventory
- Team chat
- Announcements
- Reports
- Kiosk
The platform
Everything behind great service.
Nothing your team won’t use.
Tickets, stock and conversations live side by side, so the person helping a customer already has the full story.
Stock you can count on.
Scan, adjust and transfer stock between stores. Raise purchase orders, receive deliveries and see low stock before your customers do.
Conversations with context.
Direct and group chats, tickets shared into the thread, and announcements everyone actually sees.
Know what needs attention.
Ticket volumes, resolution times and stock levels, by store and period. Export to CSV whenever you need it.
The right access for every role.
Invite people by email, scope them to their stores and departments, and fine-tune permissions with role templates.
Set up the way your business works.
Switch features on when you need them. Set your business hours, time zone and currency, and add your logo and colours.
Your customers
Easy for them.
Connected for you.
Customers tell you what they need in a minute, in store or online. Your team gets a complete ticket in the right store’s queue, ready to pick up.
In-store kiosk
Turn any iPad or Android tablet into a self-service point in a few taps.
Customer website On request
A help page for your business that asks for the same details, set up by our team.
- A topic, a few words, photos and contact details
- A reference number for every request
- Your logo and colours, with private details cleared between customers
Axus on mobile
Off the desk.
Still in the loop.
The Axus app for iOS and Android puts tickets, stock and your team in every pocket, wherever the day takes you.
- Notifications that matterNew tickets, mentions and messages, as they happen.
- Scan to find stockPoint the camera at a barcode to look up or adjust stock.
- Made for patchy signalKeeps going in the stockroom and catches up when you’re back online.
Questions
Good to know.
How Axus works, how your customers reach you, and how to get your team started.
Axus brings customer support and store operations together. Handle tickets with priorities and reply-by deadlines, manage products and stock across stores, suppliers, purchase orders, transfers and returns, and keep everyone connected with team chat, announcements and notifications. Reports show how support and stock are doing, by store and period.
Two ways, both feeding the same ticket queue. Turn any store tablet into a self-service kiosk from the Axus mobile app, where walk-in customers choose a topic, describe what happened, add photos and leave their contact details. We can also set up a customer website for your business on request, asking for the same details. Every request becomes a ticket in the right store's queue, with a reference number the customer can quote.
A staff member starts kiosk mode on an iPad or Android tablet, chooses the store and sets an exit PIN. The tablet then signs out of your workspace and can only submit requests to that store. It shows your logo and ticket topics, takes photos with the camera only, and clears itself after a minute and a half of inactivity so one customer's details never reach the next.
Yes. Set up all your stores and departments in one company workspace. Give people access to the locations and departments they work in, and use store filters to focus tickets, stock and reports on exactly what you need.
A product catalogue with stock by store, low-stock thresholds, stock adjustments and valuations. Manage suppliers and purchase orders, receive deliveries, transfer stock between stores, record returns, scan barcodes, and link products to support tickets. Inventory is a feature you can switch on or off.
Yes. Owners can turn Messages, Announcements, Departments, Deadlines and Inventory on or off for the whole workspace. You can also set your business hours, so reply-by and resolve-by deadlines only count the hours you're open, along with your time zone and currency.
The Axus app for iOS and Android keeps working through patchy signal on the shop floor and catches up as soon as you're back online. It's not a full offline mode, so you'll need a connection to load things you haven't opened yet and to send photos and attachments.
Invite people to your workspace by email and give them access based on their role, stores and departments. Owners can build role templates and fine-tune individual permissions, and suspend or offboard people when they leave, handing their open tickets to someone else.
Axus is invite-only during early access. If you have a workspace invite code from our team, choose Get started to create your account, add your company, stores and departments, and review your setup. You can sign up with Google or an email and password. Joining an existing team? Use the invitation your workspace administrator sent you.
Early access
Your whole operation.
Finally in sync.
Bring your stores, your team and your customers together in one place.
Invite-only early access. Have a code? You’re ready to begin.